Terms and Conditions shoe33 – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

By registering an account, accessing, or using any part of the shoe33 platform (including the website, mobile app, and all related services), you hereby agree to be fully and unconditionally bound by these Terms and Conditions.

If you disagree with any part of these Terms and Conditions, you are required to stop using the shoe33 platform immediately. Continued use of the platform following any published changes will be considered acceptance of the updated terms.

These Terms and Conditions should be read together with shoe33's Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and the platform.

2 Member Eligibility

To register and use shoe33 services, you must fully meet the following eligibility requirements:

• You are at least 18 Years or have reached the legal gaming age in your jurisdiction, whichever is higher.
• You are registering on your own behalf and not on behalf of any other person or third party.
• You are not on any list of individuals excluded from gambling by the relevant authorities.
• You do not reside in or operate from any territory or country where online gambling is fully prohibited by law.
• You have full legal capacity to enter into a binding agreement.
• You are not acting as an agent, proxy, or representative of any third party.

3 Account Registration and Verification

Each individual is only permitted to hold one (1) account only at shoe33. Multiple account ownership is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances.

During registration, you are required to provide truthful, accurate, and complete information. Required details include your full name, date of birth, active mobile number, and a valid email address. shoe33 reserves the right to request supporting documents at any time for identity verification (KYC) purposes.

• The KYC process requires a valid copy of your national ID or passport.
• Proof of current address (utility bill or bank statement dated within 3 months) may be required.
• All KYC documents are processed within 1–3 business days.
• Accounts that have not completed KYC verification may be subject to temporary withdrawal limits.

You are solely responsible for keeping your login credentials confidential. shoe33 will not be liable for any losses arising from unauthorised access resulting from your own failure to secure your account.

4 Deposit & Payment Methods

Shoe33 supports a wide range of local Malaysian payment methods for members' convenience. All deposit transactions are processed securely using 256-bit SSL encryption.

Supported deposit methods include:

• TNG eWallet, GrabPay, Boost, and ShopeePay
• DuitNow QR and DuitNow Transfer
• Internet banking transfer (FPX) – all major Malaysia banks
• Direct bank transfer (ATM and over the counter)

All deposits must be made using a payment method registered in your own name. shoe33 does not accept third-party deposits. If evidence shows that a deposit was made by another person, shoe33 reserves the right to freeze the account and investigate the matter.

Shoe33 does not charge any processing fees for deposits. However, your bank or eWallet provider may impose their own charges, which are beyond shoe33's control.

5 Withdrawal of Winnings

Shoe33 is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals to Malaysia eWallets are processed within 5 to 30 minutes once the request is approved.

• Minimum withdrawal: RM 50 per request.
• Withdrawal to eWallet (TNG, GrabPay, Boost): 5–30 minutes.
• Withdrawal to bank account: 1–3 business hours.
• Daily and monthly withdrawal limits apply based on your account tier – full details are available in your account settings.
• Full KYC verification is required before your first withdrawal is processed.

Withdrawals may only be made to a bank account or eWallet registered under the same name as your shoe33 account. This is a security measure to protect your winnings from unauthorized access.

Shoe33 reserves the right to request additional verification for withdrawal requests that exceed certain limits or appear unusual. This is a standard security procedure carried out solely to protect members' interests.

6 Bonuses, Promotions & Special Offers

Shoe33 offers a variety of bonuses and promotions from time to time to reward member loyalty. Each bonus or promotion is subject to specific terms stated in the respective offer.

General conditions applicable to all shoe33 bonuses:

• The welcome bonus may only be claimed once by each newly verified member.
• The wagering requirement must be fully met before any bonus winnings can be withdrawn.
• Bonuses are non-transferable, cannot be converted to cash, and may not be combined with other bonuses unless stated otherwise.
• Shoe33 reserves the right to forfeit bonuses obtained through illegitimate means or through system exploitation.
• Every promotion has an expiry date — unused bonuses will expire automatically after the specified period.
• Only wagers placed using bonus funds count towards the wagering requirement, unless stated otherwise.

Shoe33 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. shoe33's decisions regarding bonus disputes are final.

7 Game Rules and Fairness

All games offered on the shoe33 platform use a Random Number Generator (RNG) that has been independently audited and certified by international verification bodies. This ensures every game outcome is truly random and free from manipulation.

Specific rules for each game are displayed within the respective game interface. Members are required to understand the rules before playing. Ignorance of the rules cannot be used as grounds to dispute a game outcome.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during an active game, shoe33 will resolve the matter based on recorded server data.
• The RTP (Return to Player) for each game is displayed in the respective game information.
• Live Casino games are subject to additional rules set by the respective game providers.

Shoe33 partners exclusively with internationally licensed game providers such as Pragmatic Play, PG Soft, Evolution Gaming, and NetEnt. All providers hold valid licences and certifications from recognised gaming authorities.

8 Prohibited Conduct

The following activities are strictly prohibited on the shoe33 platform and may result in immediate account closure without any refund:

• Registering or using more than one account (multi-accounting).
• Use of software, bots, automated scripts, or any technological tool to exploit games or systems.
• Exploiting technical bugs or system vulnerabilities — any vulnerability discovered must be reported to customer support immediately.
• Bonus abuse through hedging or any strategy designed to meet wagering requirements without genuine risk.
• Identity fraud, use of false information, or forged documents during registration or the KYC process.
• Transferring funds from illegal sources or using the shoe33 platform for money laundering purposes.
• Threats, harassment, or abusive behaviour directed at support staff or other members.

9 Account Suspension and Closure

Shoe33 reserves the right to suspend or close the account of any member for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspected fraudulent activity or money laundering currently under investigation.
• Withdrawal requests that are suspicious or inconsistent with normal usage patterns.
• Failure to meet KYC verification requirements within the stipulated timeframe.
• Account closure requested by the member themselves for responsible gaming reasons.

Members who wish to voluntarily close their account may contact the shoe33 24/7 customer support team. Valid balances will be processed for withdrawal once all relevant investigations are complete and KYC requirements are fully met.

If an account is closed due to a terms violation, shoe33 reserves the right to withhold balances associated with suspected violations while an investigation is conducted.

10 Responsible Gaming

Shoe33 places great importance on the well-being of its members. The platform is equipped with a range of self-control tools accessible directly from your account without needing to contact support:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Cap the total amount you can lose within a set period.
• Play Time Limit: Receive a reminder when your set play time limit has been reached.
• Play Break: Pause all gaming activity for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude from the platform for 6 months, 1 year, or permanently.

If you feel that gambling is beginning to affect your daily life, finances, or relationships, please use these self-control tools or contact the shoe33 support team for guidance and assistance. Every case is handled with full respect and confidentiality.

11 shoe33 Liability Limits

To the extent permitted by applicable law, shoe33 shall not be liable for:

• Any indirect, incidental, special, or consequential losses arising from use of the platform.
• Service disruptions caused by factors beyond shoe33's control, including internet outages, natural disasters, or third-party actions.
• Losses resulting from a member's failure to secure their account, including passwords and login details.
• Any financial decisions made based on information on this platform.

Shoe33's maximum liability under any circumstances shall not exceed the total amount you have deposited in the 30 days preceding the event giving rise to the relevant claim. These terms do not exclude any liability that cannot be limited or excluded under applicable Malaysian law.

12 Terms Amendment, Applicable Law, and Dispute Resolution

Shoe33 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this page, unless stated otherwise.

For material changes that significantly affect member rights, shoe33 will endeavour to provide at least 7 days' notice before the changes take effect, via registered email or in-platform notification. Continued use of the platform after the effective date constitutes acceptance of the amended terms.

These Terms and Conditions are governed by applicable law. Should any dispute arise regarding the use of the shoe33 platform, you agree to first contact our customer support team for an amicable resolution. If the dispute cannot be resolved, both parties agree to refer the matter to binding arbitration.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed modified only to the extent necessary to make it enforceable, while all other provisions remain in full force and effect.