Privacy Policy shoe33 – Your Personal Data Protection

1 Information We Collect

Shoe33 only collects personal data that is strictly necessary to provide a safe and responsible online casino service. Below are the categories of information we collect and their purposes:

We do not collect any sensitive information such as biometric data, health information, or political affiliations unless explicitly required by applicable law.

2 How We Use Your Personal Data

The personal data you provide is used solely for legitimate purposes, clearly outlined below:

• Account Management: Creating, verifying and maintaining your member account on the shoe33 platform.
• Transaction Processing: Processing all deposits, withdrawals and fund transfers securely and accurately.
• KYC Verification: Meeting identity verification requirements mandated by anti-money laundering (AML) regulations.
• Platform Security: Detecting and preventing fraud, unauthorised access and platform abuse.
• Customer Support: Providing technical support and resolving any complaints or disputes.
• Service Communications: Sending important notifications related to your account, security and changes to terms.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling.
• Service Improvement: Analysing aggregated usage data to improve the platform and user experience.
• Targeted Marketing (with consent): Sending relevant bonus offers and promotions where you have given your consent.

Shoe33 does not use your personal data to make automated decisions that significantly affect your rights without human intervention, except for basic security monitoring required to protect all members.

3 Legal Basis for Data Processing

Every processing of personal data by shoe33 is based on at least one valid legal ground under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract Performance: Processing necessary to provide the services you registered for — including account management and payment processing.
• Legal Obligations: Compliance with KYC, AML and financial regulations as required under Malaysian law.
• Legitimate Interests: Processing for platform security, fraud prevention and service improvement purposes.
• Consent: For marketing communications and non-essential cookies — you may withdraw consent at any time.

4 Data Sharing with Third Parties

Shoe33 does not sell your personal data. We only share information with third parties in limited and controlled circumstances, as follows:

• Payment Providers: Required transaction details are shared with payment gateway providers, banks and eWallet operators to process your deposits and withdrawals.
• Game Providers: Minimum technical data (session ID, bet values) is shared with licensed game providers for game integrity purposes.
• Identity Verification Service Providers: KYC documents are shared with accredited identity verification service providers for AML compliance purposes.
• Regulatory Authority: Data is shared with government agencies or law enforcement authorities when required by court order or applicable law.
• IT Service Providers: Hosting infrastructure and cybersecurity services that process data solely on shoe33's instructions, subject to strict confidentiality agreements.

All third parties who receive your data are required to comply with data protection standards equal to or exceeding those of shoe33. We do not permit third parties to use your data for their own purposes.

5 Data Security Measures

Shoe33 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Our technical and organisational measures include:

• End-to-end encryption using TLS 1.3 protocol for all data transmissions.
• Stored data encryption using AES-256 for all sensitive information in the database.
• Role-based access control — only authorised staff may access personal data based on their job requirements.
• Two-factor authentication (2FA) is mandatory for all staff access to systems containing user data.
• Continuous security scanning and periodic penetration testing by independent security firms.
• 24/7 monitoring to detect any suspicious activity or unauthorised access attempts.
• A comprehensive incident response plan to handle any data breaches efficiently.

6 Data Retention Period

Shoe33 retains your personal data only for as long as necessary for the stated purposes or as required by law. Our retention policy is as follows:

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

7 Cookies and Tracking Technologies

Shoe33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates optimally. The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to function properly — including login session verification and security settings. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display format and game settings for a better experience.
• Analytics Cookies: Collecting aggregated, anonymised usage data to help us understand how members use the platform and identify areas for improvement.
• Marketing Cookies: Used only with your consent to deliver relevant advertisements and promotions based on your interests.

You may manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the shoe33 platform.

8 International Data Transfers

In the course of its operations, shoe33 may transfer your personal data to servers or service providers operating outside Malaysia. All international data transfers are protected by:

• Legally binding data processing agreements with all overseas data recipients.
• Technology partners are selected from countries with data protection standards recognised as equivalent to or exceeding Malaysia's requirements.
• Data encryption throughout the transfer process using industry-standard security protocols.
• Regular compliance audits on data protection by all third-party service providers.

You have the right to obtain further information about the specific protection mechanisms used for international data transfers by contacting our Privacy Officer.

9 Children's Privacy

The shoe33 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.

If we discover that personal data of someone under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered an account on this platform should contact our support team immediately.

10 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, you may contact shoe33's Privacy Officer through the following channels:

• 24/7 Live Chat: Available directly within the shoe33 platform or mobile app — the fastest way to get help.
• Email: [email protected] — all privacy-related requests will be processed within 14 business days.
• FAQ Section: Visit FAQ page us for answers to the most frequently asked privacy questions.

Shoe33 is committed to addressing all privacy-related enquiries seriously and transparently. We value your trust and will always strive to uphold your privacy to the highest standard.